Privacy Policy

Privacy Policy

Last updated: [10 February 2026]

LKB Logistics Ltd (“we”, “us”, “our”) operates LKB Pet Transport / Pet Taxi. We are committed to protecting your privacy and handling your personal data fairly, lawfully and transparently in line with UK data protection laws (UK GDPR and the Data Protection Act 2018).

1) Who we are (Data Controller)

Business name: LKB Logistics Ltd (trading as LKB Pet Transport / Pet Taxi)

Phone / WhatsApp: +44 7496 458254

Email: graeme@lkblogistics.co.uk

Business address: 71-75 SHELTON STREET

COVENT GARDEN LONDON

WC2H9JQ

Website: https://lkblogistics.co.uk

For data protection queries, contact us using the details above.

2) What information we collect

We may collect and process the following information:

A. Customer details

• Name
• Phone number
• Email address (if provided)
• Home/pick-up/drop-off address
• Messages you send us (WhatsApp/SMS/email/social media)

B. Booking and service details

• Booking dates/times
• Journey details (routes, pick-up/drop-off instructions)
• Payment information (e.g., whether paid, method, invoice reference).
  We do not store full card details. Card payments (if used) are processed by the payment provider.

C. Pet information (not “personal data”, but still treated carefully)

• Pet name, breed/type, age (if relevant)
• Behavioural notes (e.g., anxious/reactive)
• Health notes you share (e.g., allergies, mobility issues)
• Vet/groomer details (where relevant to the booking)
• Emergency contact details

D. Website data

• Basic analytics data (e.g., page visits) and cookies (see Cookies section)

3) How we collect your information

We collect data when you:

• Call, text or WhatsApp us
• Email us
• Submit a website form (if enabled)
• Message us via social media
• Book or use our services
• Provide details through a partner (e.g., vet/groomer) where you have asked them to arrange transport

4) Why we use your data (Purposes) and lawful bases

We use your data for the following purposes:

A. To provide our services (e.g., bookings, transport, updates)

Lawful basis: Contract (to perform a contract or take steps at your request)

B. To communicate with you (confirmations, timing updates, issues on the day)

Lawful basis: Contract and/or Legitimate Interests (running our business effectively)

C. To handle safety and welfare during transport (behavioural notes, emergency contact)

Lawful basis: Legitimate Interests (safe delivery of the service); and where urgent, Vital Interests

D. Payments, invoices, records, and tax

Lawful basis: Legal Obligation (HMRC/financial record keeping)

E. Improving our service and website (basic analytics, troubleshooting)

Lawful basis: Legitimate Interests

F. Marketing (only if appropriate)

We may send occasional service updates (e.g., availability). You can opt out at any time.

Lawful basis: Legitimate Interests and/or Consent (depending on the channel and circumstances)

5) Who we share your data with

We only share data when necessary, for example with:

• Vets/groomers/kennels involved in your booking (drop-off/pick-up coordination)
• Payment providers (if you pay electronically)
• Accountants/bookkeeping for financial records
• Insurance providers if an incident occurs and a claim is required
• Regulators/authorities if we are legally required to share information
• Technology providers that help us operate (e.g., email/website hosting)

We do not sell your personal data.

6) How long we keep your data

We keep your data only for as long as needed:

• Booking and communication records: typically up to 24 months after your last booking (for customer service and dispute handling)
• Invoices and financial records: typically 6 years (to meet legal/accounting requirements)
• Messages: retained as long as needed for booking history/support, then deleted where practical

If you ask us to delete information, we will do so unless we need to keep it for legal reasons.

7) Your rights

You have rights under UK GDPR, including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion (where applicable)
• The right to restrict or object to processing (where applicable)
• The right to data portability (in certain situations)
• The right to withdraw consent (where consent is the basis)

To exercise your rights, contact us using the details in section 1.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO).

8) Keeping your data secure

We take appropriate steps to protect your data, including:

• Limiting access to customer information
• Using secure devices/accounts where possible
• Taking care when sharing details with partners

No method of transmission or storage is 100% secure, but we work to protect your information and reduce risk.

9) Cookies and website analytics

Our website may use cookies and similar technologies to help it function properly and to understand basic traffic/usage.

You can control cookies through your browser settings. Depending on your device and browser, you may be able to block or delete cookies.

(If your site displays a cookie banner, that banner will provide additional controls where applicable.)

10) Links to other websites

Our website may contain links to third-party sites (e.g., social media). We are not responsible for their privacy practices. Please check their policies directly.

11) Children

Our services are provided to adults booking transport for their pets. We do not knowingly collect personal data from children.

12) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date.